How will I receive the patterns I ordered?
Your PDF patterns will be sent by email to you, within 24 hours of payment being received. If you don't receive your pattern within this time please email us on and we will resend your ordered pattern to you.
Patterns are for personal use only. Please do not distribute copies of this pattern. Finished pieces may be given as gifts, but if you wish to sell them you will need to contact us for permission.
Can I sell items I've made from your patterns?
Where possible we post all items to you within 24 hours of payment being received. If you have not received your order 7 working days after placing it please do contact us and we will resend your items.
How long do custom orders take?
If you have any questions just email us on and we will reply as soon as possible.
How do I contact you with a question?
To ensure you get your items as quickly as possible, we often process orders as soon as we receive them. If you need to cancel or change an order email us straight away and we will do our best to make the changes you require.
How can I change / cancel my order?
Send us a quick email, we have designed many custom patterns and kits and we can do the same for you.
What if I can't see what I am looking for?
Can you print my pattern onto the Aida?
Can you frame my piece?
Unfortunately we do not have the ability to print onto aida - we've tried various ways of doing this, but with no success. However we strongly recommend trying counted cross stitching, it is a little more challenging but very rewarding.
We don't frame piece in house but work alongside a very talented and professional gentleman who is able to frame work. We will be able to get your piece framed for you prior to sending (for an additional cost) if you wish.