Our Returns Policy

 

We want you to be 100% happy with any order you have made from Stitched With Love (by us). If you aren't happy please do contact us immediately by emailing us@stitched-with-love.co.uk and we will be happy to help. 

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We are sure that you will love your purchase from Stitched With Love (by us), however if you are not completely satisfied you can return or exchange the item within 30 days of receipt (excluding custom items and PDF downloads) as long as it is returned in a new and unused condition, inside its original packaging. The item will need to be in the same condition it was sent to you in and be fit for re-sale and we will be happy to give you a full refund, no questions asked, for the full value of the item. 

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If you have begun stitching but have discovered you aren't happy with the item please do contact us and we will be happy to discuss how we can help you. 

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Unfortunately due to the nature of digital downloaded PDFs we are unable to offer refunds on these items. However, if you have ordered a custom designed pattern please do let us know if something is wrong and we will be happy to amend this for you and send you a revised copy. 

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How to make a Return

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Please email us on us@stitched-with-love.co.uk and we will provide you with a returns address. 

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We will refund your original delivery charge and the delivery charges you incurred in returning the product back to us when a product is faulty, damaged or sent incorrectly, but not if you have simply changed your mind. 

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Please return your items by Royal Mail, Parcelforce or an alternative method you feel comfortable with. We recommend you use a recorded delivery service so that you can track the successful delivery of the item.

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Please ensure the item is well packed and arrives back to us in the same condition it was sent in.

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If we find that the product has not been returned to us in fully re-saleable, as sold condition, we reserve the right to refuse a refund on the item, or deduct up to 50% of the original selling price from the refund amount.

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If you have any queries or are unsure about anything please do not hesitate to contact us. 

 

Please note that none of the above conditions affect your statutory rights when goods are faulty or not as described.